Sunday, January 17, 2010

Full Fledged Nemo Ranger!

Well, I have been getting a lot of questions from people to know just what it is that I do in The Seas and after my first full fledged day as a Nemo Ranger i can tell you, I do a lot. There are a lot of positions that we all must hold for both the Ride and Theater show to make sure that everything can be up and running smoothly. The many things that I do in a typical day include:

Nemo Ride:
Load 1: Assist guests into their clam shell. making sure that every guest is instructed to "Watch their Step," as they have to board a moving belt to get in their clam for the ride.
Load 2: This position is basically the "head Honcho" of the ride. This position holds the main control panel for the entire ride. Here i can see everything that is going on in the ride and if there are any problems, it is Load 2's job to make sure that the proper procedures are carried out. When in this position I constantly walk on the moving belt and make sure that the guest are actually getting into their shells safely and quickly before entering the ride. but i also answer the radio and check on other positions and with the manager or coordinator if need be.
Unload: Self explanatory, I make sure that the guests get off their shell, and constantly walk on the moving belt.
Wheel Chair 1: make sure that guests with a wheelchair or ECV are taken care of, that if they need are wheelchair accessible clam that they are helped into the clam when it comes around and that their entire party is able to get on the ride at the same time.
Wheel Chair 2: assists WC 1 with the guests with wheelchairs. also looks out for any guests with Guest Assistance Cards, Make a Wish Kids, or any other priority entrance pass that a guest may have.
Pavilion Greeter: Probably my favorite position. I get to stand outside under an umbrella and greet all of the guests that are going into the aquarium to ride the ride. I have to send in Flik Cards (cards that help us know how long our estimated wait time is) through with guests every 3 to 5 minutes and I am also able to pin trade with the guests as well. It is by far my favorite position because i get to really interact with the guests.
Stroller Greeter: This position is similar to Pavilion greeter except it is their job to make sure that everyone is parking the strollers in the designated stroller parking area and not elsewhere in The Seas area.

Turtle Talk With Crush:
Pre Show: This position is where I keep track of how long till the next Turtle Talk Show, letting guests know when it will be, directing them to the waiting area, and helping any guests with disabilities back into the alternate entrance path so that they can get situated before the larger audience loads the theater. It is my job, when in this position, to make announcements over the intercom to let people know the time we will be starting, what they should do, how they should load etc.
Grouper: keeps count of how many people are in line for the show and is responsible for cutting it off when we reach maximum capacity (210 people.)
Host: hosts the show. responsible for warming up the crowd, memorizing and delivering the spiels, and finding the kids/adults that Crush is wanting to interact with. This position is a lot of fun too and I really enjoy getting up in front of everyone and hosting the show and getting them excited for it.

But yeah, that is basically most of what I do. It's tiring work but when you get those few guests that pull you aside and let you know that what you did was amazing, or that they really appreciated the way you went out of your way to make sure that they, their children, or whomever was happy and having a good time, it makes it all worth it.

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